6 Important Features That You Should Consider Before Choosing A Remote Desktop Software
The term ‘remote desktop’ when it comes to the IT world pertains to an operating software or an app which grants a personal desktop’s permission for it to be controlled or ran remotely on another system (a separate desktop computer, most of the time). While doing it, whatever you have in your PC screen will display to the other device at the same time and he has the power to control your computer. Below in this article, we will cover the 6 Important Features That You Should you use Remote Desktop Software.
Whether you are an owner of a small information technology business or a tech guy of a huge company’s support group for tech, determining the best tool for the needs of the business’s remote desktop support needs can be a confusing and complicated experience. There is no answer even if you read the licensing policies several times, at the same time every provider promises that their tools are secure and is definitely worth the price.
This article would guide you in turning back on the wrong track. You will also know how to properly do your research and choose remote desktop software that fits perfectly for your business.
There are six best features to check when finding the best remote desktop support app. They are:
Usability
First thing’s first. In choosing your remote support tool, it would be much of an advantage when you understand how it works and it is easy to use. You need to think that your customers may not be as tech smart as you, and thus the simple the tool (in a good way), the more you deliver abrupt and good customer service.
Moreover, the speed of the remote connection should also be considered. You, as a tech support representative, should be able to open and operate a remote client PC with a couple of clicks rather instead of dealing with complex settings.
Security & Data Protection
For example, you have done a few searches and found a remote support app that suits your bills and needs. But before you get too excited and buy it, you should ask yourself with these questions first:
- Will your customers have overall control during the process?
- Was there an instance that the data or tool has been compromised in any way?
Although more often than not, remote desktop solutions pledge to provide service with utmost security, it is still better to know the testimonies of those who have used the tools than to depend on their website info alone. Do in-depth research by reading reviews on community forums or even in Google. Take time to look at what other people say about the product on review sites as these are some of the most honest feedback you can ever read.
What should topnotch remote desktop software look like?
To start with, most of the clients should know about the tool and trust it even if they’re from different industries and various countries in the world.
Customer data should have never been leaked and compromised, even if there were issues in security. The company should still look for a solution to assure that it won’t happen again in the future.
Additionally, the company should use a dependable network of servers in different parts of the world that will ensure the stability and security of the connection between you, as their client, and your customer. As an extra measure, a company should have an offsite data storage service to ensure their data is secure.
Customer support
Big names in the software provider industry tend to become overwhelmed especially when the number of support problems that they need to address is increasing. Instead of prioritizing the satisfaction of their customers, they tend to focus on improving their software or app. That’s, of course, understandable.
If you have chosen your remote desktop software provider, you should also put into consideration that they need to be accessible 24/7 in different channels — email, Twitter, LiveChat, phone and other means of communication.
Branding Options
It may cause bafflement and distrust when customers are asked to run a third-party application. In order to get rid of that, the remote support tool should have a strong and popular brand.
Thus, in picking remote support software, you must look for software that allows you to incorporate your brand to theirs. One that allows you to use your own colors, logo, and can make your customers adapt the software that you’re using.