Tips to Select the Best Root Cause Analysis Trainer

Do your managers find it challenging to manage their subordinates? Then you need a thoughtful and structured approach to problem-solving, which helps you diagnose the “why” behind your quality issues. How quickly the team identifies, documents, and implements corrective action will largely determine its success or failure. And, choosing the proper training is vital to team performance. 

Root Cause Analysis (RCA) is the most effective way to eliminate recurring problems. A well-trained RCA team systematically finds and eliminates root causes for non-conformance.

But how do you know if the trainer will deliver what you need? Here are eight tips for choosing an RCA training organization that is right for you.

1. Ensure Proper RCA Training Level

According to reports, 59 percent of companies reported a massive success in decision making by utilizing the data analysis techniques.

Different levels of RCA knowledge are required to troubleshoot effectively, so it is essential to identify your company’s specific needs. You can start by categorizing your team into four levels:

Level 1 :

Team members need a basic understanding of the drivers for RCA and how to create cause and effect diagrams (also known as fishbone diagrams) 

Level 2:

Team members have mastered the basics, so now you should focus on training them to conduct and document root cause analysis by defining the problem, investigating causes, and implementing corrective actions.

Level 3:

Team members need advanced knowledge to understand what makes a good or bad root cause and develop effective countermeasures.

Level 4:

Team members should prioritize which causes are most likely to improve performance. They should also understand when to use practical problem-solving tools, such as Design of experiments (DOE), to investigate root causes efficiently.

2. Focus on Team’s Performance

Some RCA trainers focus solely on teaching material and not skills. So, ensure that your trainer understands the importance of linking training to team performance.  Here are questions to ask your training provider:

• How do you keep track of each team member’s progress?
• How do you prepare the materials and facilitate the session without knowing our specific issues?
• Who will provide feedback on how well we’re applying techniques after returning to the workplace?

If the trainer cannot adequately answer these questions, consider looking for someone who will. You want to ensure your team can apply their knowledge after leaving the session.

Also, Read: How Voicemails Boost Your Marketing Campaign 

3. Testimonials and Case Studies

Ask for testimonials from other RCA training organizations and read them. Also, look for case studies from previous customers. It will give you a better idea of how the trainer will deliver content and your team’s experience when attending a training session.

4. Quality versus Price

RCA training is an investment in your company’s future, so do not be duped by low prices. Ensure you are comparing apples to apples when getting quotes.

Some RCA trainers will quote a low price but neglect to mention travel costs, homework completion, post-training coaching sessions, etc. When comparing quotes, make sure you look at everything, not just the overall cost.

5. Language and Location

Trainers with varying levels of English fluency are available. If all team members must be fluent in the training language, make sure your trainer is highly proficient. You can also ask about any cultural challenges between trainers and trainees if people do not speak the same native tongue.

If you are working with remote teams, make sure your trainer will accommodate your needs. For example, you may need a separate RCA trainer available as a backup for when connectivity is spotty or if the team needs additional support.

Look for Evidence of Success

Do the company track outcomes and results? What tools do they use to make sure their training programs produce results? If they cannot answer these questions, consider looking elsewhere.

Get the Whole Picture

Does your company offer different types of training? Asking these questions can help you identify which areas you want to focus on to improve your team’s overall performance. For example, some RCA trainers are also skilled in Design for Six Sigma (DFSS), Process Mapping, or other improvement methodologies.

Think Long-Term

Calculate the duration it will take for your employees to see results. It might seem tempting to have a team member attend a root cause analysis course to take on additional responsibilities immediately. Still, if they do not fully grasp the material or cannot apply it in their current role, you may be doing more harm than good.

You want to ensure your employees have a well-rounded understanding of the key concepts and can confidently apply them during their daily work routine. For example, you may consider sending an RCA trainer to work with your team for two weeks instead of having someone attend a three-day session. It will give the trainer more time to break down the concepts relevant to each team member’s specific situation.