Nexcom is a team of experienced business whizzes and tech architects, who dedicate great time and effort to helping companies of different shapes and sizes to deliver only the best, top-quality, and consistent experiences and services to their customers.
Nexcom can provide you with workflow software that operates as an intuitive platform oriented around workflow management. This software will increase the daily performance of your customer service through the automation of repetitive tasks.
If you find that your company needs these services and want to improve the performance of services your business can offer its customers, read our straightforward introduction to how Nexcom does this and why their software is worth trying.
Nexcom designs and delivers software platforms that are AI-powered and data-driven. The purpose of these platforms is to automate routine tasks and monitor system and agent performance in a time-efficient manner.
Nexcom can help you improve your company’s productivity, increase your operational knowledge, deliver better services to your customers, and make well-informed decisions. With ambitious and clear subjects always set, Nexcom can make your company grow.
Transparency, quality, and trust are the three most prominent traits of Nexcom, where each user will get a high-quality service and feel appreciated and important. Nexcom is all about making their customers happy, and their motto is “When our customers strive, we strive.”
The skilled team at Nexcom is proud to call themselves CX nerds, which should be enough for you to understand that they’re all about being flawless in their line of work.
Nexcom’s smart workflow platform – “eTray”
This software automates and optimizes all work processes of your company. It accomplishes these tasks by reading and sorting all written inquiries you get from customers such as email, scanned documents, web forms, social media, SMS, and fax.
By using customer information and keyword recognition, this software can automatically distribute all inquiries to designated agents. As a result, it provides them with relevant customer data instantly. Customer data includes their purchase history, financial information, recent inquiries, and more.
After the software gathers all this data, it comes up with some suggested answers, ensuring correctness and speed. Wouldn’t you agree that this software can help you increase your business revenue? We think the answer is “yes” too.