Why CRM Systems Are Worth Investing In
Brands have been using CRMs to help them run their companies efficiently for years, and that’s because CRMs can provide tons of benefits to even the smallest company. If you’ve been thinking about investing in a CRM, take a look at just how they can help enhance your business so you can make an informed decision about whether it’s right for you.
1. It Helps Organize Customer Data
A CRM can help you organize customer data, but more than that, it can help you segment customers based on their behavior and where they are in the customer journey. With a CRM, your sales department will have access to every piece of information on each customer, making it easier to know which direction to take things in once they actually come into contact with a customer. They’ll have all of the information they need in one place to follow up with prospects and close deals more effectively.
2. It Helps Streamline Business Processes
Investing in a CRM can help streamline business processes and help you see real business growth this year. Infor CRM’s intuitive interface and innovative design make it easy to manage your business. Not to mention, your teams will be able to make sales or provide onsite services and access your CRM from anywhere via a URL thanks to Infor CRM Web. Your CRM can help you keep track of leads, prospects and customers, but it can also allow you to review specific activities, such as meetings booked, calls and e-mails. You can use this data to see patterns and identify which sales processes are working for your team and which ones might need improvement so you can scale your processes and see real business growth.
3. You Can Forecast Sales Better
With a good CRM, you can forecast sales and create sales reports. The CRM can collect and organize data about your current prospects and any deals you have in the pipeline. It can also evaluate each rep’s sales performance and keep track of their sales goals so that they can meet their quotas. Sales managers can use this information to see how close their team is to meeting their quotas, as well as see how many deals have been closed by a specific rep.
4. Improves Team Communication
If your teams are having trouble communicating effectively, a CRM can help facilitate better team communication by giving everyone a centralized platform for communicating. No more playing phone tag or e-mail tag. With a CRM, your employees will know exactly when someone from another department or team is trying to contact them. They’ll get notifications right to their desktop so there’s no confusion, no waiting around and no communication issues.
5. Customization Capabilities
In addition to all of the above features, a CRM can also be fully customized to suit your business needs. Some CRMs allow you to offer a personalized, customer-centric experience for both your teams and your leads. It also helps solve pain points, such as sales performance management, lead to revenue management and response time to customer issues and inquiries. Infor CRM gives you the flexibility to add and remove options based on your business needs. For instance, if you don’t have the IT resources to manage a CRM system or the necessary hardware, Infor CRM has its own cloud service.
Why You Need a CRM
If you’ve never owned a CRM, you’re truly missing out. It can do wonders for businesses both large and small, so no matter where you fall on that spectrum, you’ll be able to take full advantage of all of its amazing features and grow your business quickly and efficiently.