Many of you might be encountering error code 224003 on your Chromebook, & Safari while watching a video on a self-hosted video content website. In fact, most of the time, the error is triggered when the JW Player is tasked with loading a .wmv or .mov video that doesn’t use the H264 video codec. Whereas, the issue mainly occurs when trying to load a file in a nonsupported format using JW Player. Whereas the issue is commonly encountered on both desktop and mobile versions of Chrome, the error is not exclusive on this browser. In this article, you will find details about how to Solve error code 224003 on your Chromebook, & Safari.
What is JWPlayer
Firstly, JW Player is the world’s most popular embeddable media player with 20 billion monthly streams. Whereas, it is remarkably lightweight, also works pretty well across all browsers, and integrates seamlessly with every ad network. Also, it has become the preferred choice for all the major websites that feature self-hosted video content.
Nevertheless, it is the most stable media player for embedded videos, an incorrect configuration might force JW player to load a video file that is not supported by the media player. In fact, this will trigger the Error loading media: File could not be played error. In fact, if the error is a mistake made by the web administrator, the end-user has very few means of fixing the issue.
Methods To Solve error code 224003 on your Chromebook, & Safari
Update Chrome to the latest version
Firstly, if you determined that the error is only appearing with Chrome, start by making sure that you have the latest version. Whereas, JW Player regularly updates the list with supported formats, but they might not work properly if you’re using an outdated version of Chrome.
1. PC users
Earlier if you determined that the error is only appearing with Chrome, then you can start by making sure that you have the latest version. Whereas the JW Player regularly updates the list with supported formats, but they might not work properly if you’re using an outdated version of Chrome.
- Step1: In Chrome, access the action menu (three-dot icon) in the top-right corner.
- Step2: Click on Update Google Chrome.
- Step3: Once the update is successfully downloaded, click the Relaunch button. Chrome will automatically launch with the latest version.
2. Android Users
First of all, similar to how it is on PCs, Chrome should automatically update whenever a new version becomes available on Android Mobiles. Nevertheless, the process might be halted by a Google Play Store setting. By default, Play Store is preventing downloading app updates from a mobile data connection. Whereas, if you haven’t connected to a Wi-Fi network for a while, you might not have the latest version. Below are the steps for how to update Chrome on your Android device:
- Step1: Open the Play Store app and tap the action menu (top-left corner).
- Step2: Go to My apps & games to see a list of all available updates listed under Updates.
- Step3: Look for the Chrome entry and tap the Update button associated with it.
Deleting your cache and cookies
If the issue is not solved by the first method then, let’s see if the issue will be resolved after clearing the browsing data. Whereas depending on the device you’re using, the process is a little different.
- Step1: Open Chrome and access the action menu (three-dot icon) in the top-right corner.
- Step2: Go to More tools and Clear browsing data.
- Step3: Select the Basic tab and use the drop-down menu near the Time range to select All time.
- Step4: Check the box next to Cookies and other site data and the one next to Cached images and files. Hit Clear Data to delete your Chrome’s cookies cached files.
- Step5: Once the process is complete, restart Chrome and see if the issue is resolved.
- Step1: Launch Chrome on your Android device and tap the action menu (top-right) corner.
- Step2: Go to Settings and tap on Privacy.
- Step3: Scroll all the way down and tap on Clear Browsing Data.
- Step4: Select the Basic tab and set the Time Range to All-time using the drop-down menu. Check the boxes associated with Cookies and site data and Cached images and files. Then, Clear the data to delete them.
Disconnect and reconnect the VPN service
If you connect using a VPN, first disconnect, and connect to the VPN again. Then try to access the video again.
Disabling Chrome Extensions On PC
First things first, extensions are known to cause the “Error loading media: File could not be played” error on Chrome. Whereas, this is even more likely if you’re using extensions to protect your online surfing. Fortunately, the quick way to find out if extensions are triggering the issue. Just open Chrome in Incognito Mode.
Whereas to do this, click on the action menu (top-right corner) and select New Incognito Window. It will allow you to browse more privately, Incognito Mode disables all your extensions by default (unless you allow them manually).
Lastly, while in incognito mode, open the URL that is displaying the “Error loading media: File could not be played”. Nevertheless, if the video displays just fine in Incognito Mode, there’s a high chance that an extension is interfering with the playback of the video.
Reset Chrome settings to default On PC
First of all, if you’ve come this far without a result, there’s one final thing you can do. Whereas this will most likely remove any setting or extension that is causing the problem, it can also create some problems.
In fact, when you reset your Chrome settings, most of the settings will be changed to the default state including site data, cookies, extensions or themes. In fact, only your custom fonts, bookmarks, and saved passwords will be preserved.
- Step1: Open Chrome and click the action menu (three-dot icon) in the top-right corner.
- Step2: Go to Settings and click on Advanced to expand the drop-down menu.
- Step3: Scroll all the way down and to the Reset section and click on it. You’ll need to confirm again, then wait for Chrome to reinitialize.
Lastly, once Chrome is back to the default state, the issue should be removed. Whereas if you’re still encountering the issue after following every method above, the problem is beyond your control and you’ll have to wait for the web administrator to fix it.
These are the best and simple methods that you can use to solve error code 224003 on your Chromebook, & Safari. If you have any other queries or any other methods that you would like to mention in this article, then you can feel free to drop it in the comment section below in this article.